About

Frequently Asked Questions

School Enrollment Questions

The New Paradigm School of Astrology is a learning platform designed to connect you to your spiritual soul purpose through astrology insights, teachings, events, and group experiences. The school offers different levels, whether you only want to dip your toes and enjoy the monthly content & guidance, or you want to pursue your studies further and get certified by Kaypacha!

Enrolling in the school consists of a monthly subscription that gives you access to 100s of hours of instructional astrology videos, weekly live Zoom calls with Kaypacha, access to our private Telegram group, student discounts, and much more! It costs $22 per month, and you can find all about it here.

Upon enrollment, you’ll receive a welcome email containing information about your subscription and a link to your Classroom, where you can access all student content. To ensure you receive our emails, please allow emails from NewParadigmAstrology.com in your email app. If you don’t see the welcome email in your inbox, be sure to check your spam folder.

During checkout, you create your login name and password. Please remember these details for future logins.

Your subscription will continue until you choose to cancel it. Monthly renewals are automatic, and you’ll be billed on the same day each month through your chosen payment method (credit card or PayPal). You’ll receive a confirmation email for each renewal. Manage your subscription from the Subscriptions tab of the My Account page.

Access your Classroom >

Please check your spam folder and be sure to allow emails from NewParadigmAstrology.com in your email app, so our emails go directly to your inbox.

We host our weekly webinars every Sunday at 12 PM pacific.

Exceptionally, we might change the standard time for a given session, but we will always communicate it to you a few days before by email.

The lunar planner is available two days before each lunation. (New Moon, 1st Quarter Moon, Full Moon, and Waning Moon)

You will find it posted in your Classroom, the New Paradigmers Telegram chat group, and shared by email in our weekly school correspondence.

You can cancel your subscription at any time from the Subscriptions tab of the My Account page. If you have days remaining in your enrollment at the cancelation time, you will still have access until the original renewal date.

If you purchased any content separate from the school enrollment, like an online course or a single class, the content will still be available in your Classroom, and your account will remain active.

You can update your credit card info or switch to a different payment method by going to the link below:

https://newparadigmastrology.com/classroom/account-details/subscriptions/

Once there, you’ll see an option for payment methods. Click that and it will take you to the shopping cart checkout where you can enter the new payment info.

Yes, you are still a student, and your subscription will continue at whatever cost you signed up for until you cancel.

Unfortunately, you will not be able to manage your subscription from the My Account page. Instead, please email us if you want to cancel or pause your account. Optionally, you can log in to your PayPal account to cancel the subscription there. We apologize for this inconvenience.

General Purchases &
Account Login

You will find the Courses, Single Classes, and Events you’ve purchased in your Classroom, along with all the student content, if you are currently enrolled in the New Paradigm School of Astrology. In the case of a live online event, your Classroom will link to the event page containing the Zoom link and any handouts.

The order confirmation email you received after registering contains a link to your Classroom. You will need to log in using the login name and password you set up during checkout.

You can log in on either My Account or Classroom. The My Account page is for making changes to your account, and your Classroom page is for viewing any content you’ve purchased.

You set your login name and password on the checkout form the first time you make a purchase, be sure to save it for future use. If you don’t remember your login name, you can also use the email address you used during checkout as the login name.

If you don’t remember your password, you can use the “Lost Password” link on the login page. This will send an email to the email address set in your account with a link to reset the password. Be sure to check your spam box if you don’t see the email, and allow emails from NewParadigmAstrology.com in your email app.

If you make other purchases after your first, be sure to log in during checkout so all your items stay in the same account.

Be sure you entered the correct login name you created and the same email address you used at checkout.

The form will generate an email sent to the email address associated with your account. However, it may land in your spam folder. Please, check your spam folder for the email. In it, you’ll find a link to reset your password.

Be sure to allow emails from NewParadigmAstrology.com in your email app, so they go directly to your inbox.

You will need to log in one more time with the old email address. After that, update your email address at the link below. You’ll then be able to log in with the new email address.

> Update Your Email Address

Yes. If you are not completely satisfied with your purchase within the first 30 days, you may request and receive a full refund. After 30 days, there will be no refunds.

To request a refund, contact us here.

Kaypacha’s Readings

Yes, Kaypacha offers personal readings. You can find out more about his readings here.

If he is fully booked, please sign up for his waiting list by entering your name and email address in the form at the bottom of the page, and we will contact you as soon as there’s an opening. He opens up new availability regularly.

Kaypacha offers New Paradigm School of Astrology students a 20% discount on all his readings. Find out all the benefits of becoming a student here.

What if my answer isn’t here?